Support Channel
Contact Root
Technical Support & Inquiries
Need assistance with Wingo Shell? Our support team is available to help you with technical issues, account activation, and general inquiries.
Support Channels
Email Support
support@wingoshell.io
Response: 24-48 hours
Telegram
@WingoShellSupport
Response: 2-6 hours
+1 (555) 0123-456
Response: Instant
Common Issues
Connection Failed Error
Ensure your game account has VIP Level 4/5 status and all required ports (778, 43, 888, 3000) are accessible.
Multiple Device Login Issue
Log out from the previous device before attempting to use Wingo Shell on a new device. Only one active session is allowed.
Prediction Not Working
Verify that your game account is active and has sufficient balance. The prediction engine requires active game sessions.
APK Installation Blocked
Enable "Install from Unknown Sources" in your Android settings. Requires Android 8.0 or higher.
Business Hours
Mon - Fri
09:00 - 21:00 UTC
Saturday
10:00 - 18:00 UTC
Sunday
CLOSED
SECURITY NOTE: Never share your account credentials with anyone claiming to be support staff. Official support will never ask for your password.